Aastra 6735i User's Guide Page 73
- Page / 198
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
Rated. / 5. Based on customer reviews
Line Keys, Programmable Keys, and Softkeys
41-001451-05 REV01 – 04.2014 67
Automatic Call Distribution (ACD) Key (for Sylantro Servers)
The 6735i and any attached Expansion Modules support Automatic Call Distribution (ACD) for Sylantro servers. The ACD
feature allows the Sylantro server to distribute calls from a queue to registered IP phone users (agents).
To use the ACD feature on an IP phone, you must first configure an ACD softkey, programmable key, or expansion module
key. When you want to subscribe to a queue (in order to receive incoming calls), you press the ACD key and the IP phone
UI prompts you to log in. An "Available" softkey displays allowing you to make your phone available to accept these calls.
When you are on an active call, or you miss a call, the server automatically changes the phone’s status to unavailable. The
server updates its database with this new information and no longer distributes calls to the phone. The phone remains in
this "unavailable" state until:
• you make yourself “available” again by pressing the "Available" softkey.
• an ACD timer expires (set by your System Administrator).
You can also choose to manually change the phone status to unavailable by pressing the "Unavailable" softkey on the
phone.
This LED changes when you log into the phone queue and are available to take calls. The LED changes again when you are
busy with an active call. The table below shows the status of the LED as they may appear on your IP phone.
Configuring an Automatic Call Distribution (ACD) Key
Use the following procedure to configure ACD on the 6735i IP Phone. The procedure shows the softkey screens as an
example.
Phone Model Status: Logged In and Available Status: Unavailable Logged Out
6735i Solid Red LED
icon
Blinking Red LED
Blinking icon
No LED
icon
Note:
It is recommended you configure no more than a single ACD softkey or expansion module key per IP phone.
Aastra Web UI
1. Click on Operation->Softkeys and XML.
or
Click on Operation->Programmable Keys.
or
Click on Operation->Expansion Module <N>.
Softkeys
2. Select from "Key 1" through "Key 20".
- User Guide 1
- Release 3.3.1 SP3 1
- Software License Agreement 2
- Content 4
- Content 5
- About this Guide 7
- Documentation 7
- Phone Features 7
- Requirements 8
- Installation and Setup 8
- Getting Started 10
- Getting Started 11
- Idle Screen 12
- IP Phone Keys 15
- Key Descriptions 16
- IP Phone Keys 17
- Keypad Keys 18
- Simplified Options Menu 20
- Using the IP Phone UI 20
- Using the Aastra Web UI 21
- Phone Status 24
- IP Address 25
- Phone Status 27
- Customizing Your Phone 28
- Customizing Your Phone 29
- Contrast Level 31
- Backlight 31
- Live Dialpad* 32
- Set Audio 32
- Time and Date 33
- Language 38
- User Password 45
- Resetting a User Password 46
- Restarting Your Phone 47
- Phone Lock 47
- Multiple Line/ 50
- Call Appearance 50
- Softkeys 50
- Key Display Behavior 54
- 01/01/14 11:00am 55
- L1 John Smith 55
- LAB 55
- Line Key 56
- Speeddial Key 58
- IP Phone UI 60
- 4 key to 61
- Editing Speed Dial Keys 64
- Aastra Web UI 65
- Configuring a DND Key 67
- Busy Lamp Field (BLF) Key 68
- BLF/List Key 70
- Configuring a BLF/List Key 71
- Using the ACD Key 75
- Configuring XML Services 77
- Configuring an XML Key 79
- Accessing the XML Service 81
- Flash Key 82
- Sprecode Key 83
- Park/Pickup Keys 84
- Park a Call 86
- Pickup a Parked Call 86
- Call Forward Key 88
- BLF/Xfer 89
- Speeddial/Xfer 91
- Speeddial/Conf 93
- Directory Key 95
- Configuring a Directory Key 96
- Callers List Key 97
- Configuring a Redial List Key 100
- Conference Key 101
- Transfer Key 102
- Intercom Key 103
- Configuring an Intercom Key 104
- Services Key 105
- Configuring a Services Key 106
- Phone Lock Key 107
- Configuring a Paging Key 108
- Programmable Keys 109
- Expansion Module Keys 109
- Using the Paging Key 110
- Empty Key 111
- None Key 112
- 1234 113
- Using Handsfree Speakerphone 114
- Using a Headset 114
- Using Intercom 115
- Making Calls 116
- Making Calls 117
- Receiving Calls 118
- Handling Calls 119
- 120
- Handling Calls 121
- Ending Calls 128
- Managing Calls 129
- Managing Calls 131
- Delete 135
- Delete All Cancel 135
- Delete Item 135
- (Redial List) key 138
- Callers List 140
- DND and Call Forward 146
- Voicemail 162
- Additional Features 163
- Play Call Waiting Tone 164
- Stuttered Dial Tone 165
- XML Beep Support 166
- Status Scroll Delay 167
- Additional Features 169
- Call Waiting Tone Period 171
- Star Codes 181
- Other Features 181
- Model M670i 182
- Model M675i 182
- Using the Expansion Modules 184
- Troubleshooting Solutions 186
- Troubleshooting Solutions 187
- Limited Warranty 188
- Repair Notice 189
- Exclusions 189
- Warranty Repair Services 190
- After Warranty Service 190
- Appendix A - Time Zone Codes 191
- Appendix A - Time Zone Codes 193
- 41-001451-05 REV01 – 04.2014 196
- Disclaimer 198
Related products and manuals for IP phones Aastra 6735i
IP phones Aastra 6737i User's Guide
(196 pages)
(196 pages)
IP phones Aastra 800 User's Guide
(44 pages)
(44 pages)
IP phones Aastra Dialog 4422 User Manual
(118 pages)
(118 pages)
IP phones Aastra MBU 400 User Manual
(74 pages)
(74 pages)
IP phones Aastra Dialog 3212 User Manual
(132 pages)
(132 pages)
IP phones Aastra 51I User's Guide
(128 pages)
(128 pages)
IP phones Aastra DT690 User's Guide
(121 pages)
(121 pages)
IP phones Aastra IPitomy 1000 User Manual
(27 pages)
(27 pages)
IP phones Aastra DBC 422 User's Guide
(124 pages)
(124 pages)
IP phones Aastra Dialog 4422 User Manual
(117 pages)
(117 pages)
IP phones Aastra 51I IP PHONE - User's Guide
(138 pages)
(138 pages)
IP phones Aastra 53I User's Guide
(226 pages)
(226 pages)
IP phones Aastra 7444ip User Manual
(104 pages)
(104 pages)
IP phones Aastra 142d User Manual
(80 pages)
(80 pages)
IP phones Aastra Pro 160 User's Guide
(2 pages)
(2 pages)
IP phones Aastra Dialog 3213 User Manual
(152 pages)
(152 pages)
© 2020, manymanuals.com. All rights reserved. | 2.897 s |
Manymanuals.com
Manymanuals.de
Manymanuals.fr
Manymanuals.it
Manymanuals.pl
Manymanuals.cz
Manymanuals.es
Manymanuals-pt.com
Comments to this Manuals