Aastra 6737i User Guide EN User Manual

Aastra Model 6737i IP PhoneUser Guide Release 3.2.2Service Pack 3 Hot Fix 141-001452-00 Rev 01 – 06.2013

3 41-001452-00 Rev 01 – 06.2013Getting StartedThe 6737i must be set up and be configured prior to its first use. This section describes phone behavior

Line Keys and Softkeys 93 41-001452-00 Rev 01 – 06.2013BLF/XferThe BLF key allows one or more extensions to be monitored, and once there is any state

Line Keys and Softkeys41-001452-00 Rev 01 – 06.2013 94Configuring a BLF/Xfer KeyAastra Web UI1. Click on Operation->Softkeys and XML.orClick on Op

Line Keys and Softkeys 95 41-001452-00 Rev 01 – 06.2013Speeddial/XferThe speed dial key allows a number to be dialed quickly by pressing one key confi

Line Keys and Softkeys41-001452-00 Rev 01 – 06.2013 96Configuring a Speeddial/Xfer KeyAastra Web UI1. Click on Operation->Softkeys and XML.orClick

Line Keys and Softkeys 97 41-001452-00 Rev 01 – 06.2013Speeddial/ConfThe 6737i allows you to configure a softkey or expansion module key to be used as

Line Keys and Softkeys41-001452-00 Rev 01 – 06.2013 98Configuring a Speeddial/Conf KeyAastra Web UI1. Click on Operation->Softkeys and XML.orClick

Line Keys and Softkeys 99 41-001452-00 Rev 01 – 06.2013Services KeyBy default, the 6737i has a Services key configured on key 1 of the Top keys. Howev

Line Keys and Softkeys41-001452-00 Rev 01 – 06.2013 100Configuring a Services KeyUse the following procedure to configure a Services key on the 6737i

Line Keys and Softkeys 101 41-001452-00 Rev 01 – 06.2013Directory KeyBy default, the 6737i has a Directory key configured on key 2 of the top set of k

Line Keys and Softkeys41-001452-00 Rev 01 – 06.2013 102Configuring a Directory KeyUse the following procedure to configure a Directory key on the 673

Getting Started41-001452-00 Rev 01 – 06.2013 4The 6737i phone then checks settings and looks for new configuration and firmware updates for the phone

Line Keys and Softkeys 103 41-001452-00 Rev 01 – 06.2013Callers List KeyBy default, the 6737i has a Callers List key configured on key 3 of the top se

Line Keys and Softkeys41-001452-00 Rev 01 – 06.2013 104Configuring a Callers List KeyUse the following procedure to configure a Callers List key on t

Line Keys and Softkeys 105 41-001452-00 Rev 01 – 06.2013Intercom KeyBy default, the 6737i has an Intercom key configured on key 4 of the top set of ke

Line Keys and Softkeys41-001452-00 Rev 01 – 06.2013 106Configuring an Intercom KeyUse the following procedure to configure a Callers List key on the

Line Keys and Softkeys 107 41-001452-00 Rev 01 – 06.2013Phone Lock KeyYou can configure a key on the IP Phone to use as a lock/unlock key. You assign

Line Keys and Softkeys41-001452-00 Rev 01 – 06.2013 108Using the Lock/Unlock Key on the IP PhoneAfter configuring a key as a lock/unlock key, refer t

Line Keys and Softkeys 109 41-001452-00 Rev 01 – 06.2013Paging Key (Sends the RTP Stream)You can configure a Paging key on the phone that allows you t

Line Keys and Softkeys41-001452-00 Rev 01 – 06.2013 110Using the Paging KeyThe following procedure describes the use of the Paging key on the IP Phon

Line Keys and Softkeys 111 41-001452-00 Rev 01 – 06.20131. On the IP Phone, press the softkey or expansion module key you configured forPaging (labele

Line Keys and Softkeys41-001452-00 Rev 01 – 06.2013 112None KeyYou can set a softkey, or expansion module key to force a blank entry on the IP phone

Getting Started 5 41-001452-00 Rev 01 – 06.2013When the configuration update is complete, the phone displays the following screens and then displays t

Line Keys and Softkeys 113 41-001452-00 Rev 01 – 06.2013Empty KeyYou can set a softkey to force a blank entry on the IP phone display for a specific k

Line Keys and Softkeys41-001452-00 Rev 01 – 06.2013 114Deleting a KeyUse the following procedure to delete a key on the 6737i IP Phone. The procedure

115 41-001452-00 Rev 01 – 06.2013Making CallsThis section describes ways to make calls on your 6737i phone, using your handset, speakerphone or headse

Making Calls41-001452-00 Rev 01 – 06.2013 116Using Handsfree SpeakerphoneThe handsfree feature allows you to speak to someone without using the hands

Making Calls 117 41-001452-00 Rev 01 – 06.2013To Make and Receive Calls Using a HeadsetUsing IntercomOn the 6737i, you can use the Icom key to automat

Making Calls41-001452-00 Rev 01 – 06.2013 118Using the Icom KeyYou can set specific incoming Intercom call features on the 6737i IP phone using the A

Making Calls 119 41-001452-00 Rev 01 – 06.2013Accessing the Redial ListDeleting from the Redial ListDelete All ItemsMuteYou can use the Mute key to

41-001452-00 Rev 01 – 06.2013 120Receiving CallsWhen a call is ringing at your extension, the inbound callers extension and name display to the screen

121 41-001452-00 Rev 01 – 06.2013Handling CallsWhen you are connected to a call, you can use the softkeys or hard keys on the phone to place a call on

Handling Calls41-001452-00 Rev 01 – 06.2013 122Automatic HoldWhen juggling between calls, you do not have to press the hold key to go from one call t

Getting Started41-001452-00 Rev 01 – 06.2013 6If your phone did not successfully connect to the network, the "Network Disconnected" prompt

Handling Calls 123 41-001452-00 Rev 01 – 06.2013Transferring Calls in Pre-Dial ModeUse the following procedure to transfer a call to another extension

Handling Calls41-001452-00 Rev 01 – 06.2013 124Transferring Two Existing CallsThe 6737i allows you to perform a transfer of a call when there are cur

Handling Calls 125 41-001452-00 Rev 01 – 06.2013Indication of Transferred CallsWhen you transfer an active call, the near-end phone displays a Call Tr

Handling Calls41-001452-00 Rev 01 – 06.2013 126Pre-Dial & Live Dial ModeBy default, when users are initiating a conference call or transfer, they

Handling Calls 127 41-001452-00 Rev 01 – 06.2013Using Local Conferencing in Live Dial ModeUse the following procedure to create a conference call usin

Handling Calls41-001452-00 Rev 01 – 06.2013 128Centralized Conferencing (for Sylantro and Broadsoft Servers)The 6737i allows you to create multiple c

Handling Calls 129 41-001452-00 Rev 01 – 06.2013Setting Up a Conference and Adding Multiple Parties (for Sylantro and Broadsoft Servers)If any party i

Handling Calls41-001452-00 Rev 01 – 06.2013 130If any party in a conference hangs up (including the party that began the conference), all other parti

131 41-001452-00 Rev 01 – 06.2013Managing CallsThe 6737i has several features that make it easier to manage calls, and to keep track of your caller hi

Managing Calls41-001452-00 Rev 01 – 06.2013 132Sorting Entries and Quick Search FeatureYou can sort multiple numbers according to preference and perf

Getting Started 7 41-001452-00 Rev 01 – 06.2013By default, the top softkeys 1 through 4 are configured for Services, Directory, Callers List, and Inte

Managing Calls 133 41-001452-00 Rev 01 – 06.2013Screen 2Adding Names, Numbers, LabelsOn Screen 1:On Screen 2:Editing Entries in the Directory ListOn S

Managing Calls41-001452-00 Rev 01 – 06.2013 134The following example shows the same Directory entry without a label.Scrolling Multiple Screens Per En

Managing Calls 135 41-001452-00 Rev 01 – 06.2013Arranging Multiple ScreensYou can use the Arrange softkey to move the number/label/line forward or bac

Managing Calls41-001452-00 Rev 01 – 06.2013 136Deleting Entries from the Directory ListYou can delete entries from the Directory List in the followin

Managing Calls 137 41-001452-00 Rev 01 – 06.2013To delete all entries from the Directory List:Saving Entries to the Directory ListYou can save entries

Managing Calls41-001452-00 Rev 01 – 06.2013 138Saving from the Redial ListYou can save a name, number, and/or label from the Redial List to the Direc

Managing Calls 139 41-001452-00 Rev 01 – 06.2013Download the Directory ListUse the following procedure to download the Directory List to your PC using

Managing Calls41-001452-00 Rev 01 – 06.2013 140Callers ListThe Callers list is a stored log of your incoming calls. The 6737i telephone stores inform

Managing Calls 141 41-001452-00 Rev 01 – 06.2013Access the Callers ListUse the following procedure to access the Callers List. Use the following illus

Managing Calls41-001452-00 Rev 01 – 06.2013 142Use the following procedure to edit the Callers List. Use the following illustration as a reference.De

Getting Started41-001452-00 Rev 01 – 06.2013 8You can configure up to 10 functions on the top set of softkeys. If you have additional functions confi

Managing Calls 143 41-001452-00 Rev 01 – 06.2013Use the following procedure to delete all items from the Callers List.Download the Callers List to You

Managing Calls41-001452-00 Rev 01 – 06.2013 144Account Configuration (DND and Call Forwarding)The 6737i has a feature that allows you to configure “D

Managing Calls 145 41-001452-00 Rev 01 – 06.2013The following table describes the key and Message Waiting Indicator (MWI) LEDs when you enable DND on

Managing Calls41-001452-00 Rev 01 – 06.2013 1462. In the “DND Key Mode” field, select a “do not disturb” (DND) mode to use on the phone. Valid values

Managing Calls 147 41-001452-00 Rev 01 – 06.2013Using DND Modes via the IP Phone UIAfter you add a DND key to your phone, you can toggle the DND state

Managing Calls41-001452-00 Rev 01 – 06.2013 148DND in Phone Mode (Default)In the above example, toggling Screenname1 to DND ON, enabled DND for Scree

Managing Calls 149 41-001452-00 Rev 01 – 06.2013The following describes the behavior for each CFWD mode.• Account - (default) The account mode allows

Managing Calls41-001452-00 Rev 01 – 06.2013 150Configuring CFWD Using the Aastra Web UIUse the following procedure to configure CFWD using the Aastra

Managing Calls 151 41-001452-00 Rev 01 – 06.20138. Click on Basic Settings->Preferences->General.9. In the “Call Forward Key Mode” field, select

Managing Calls41-001452-00 Rev 01 – 06.2013 15211. Click on Basic Settings->Account Configuration.The illustration above shows 2 accounts configur

Getting Started 9 41-001452-00 Rev 01 – 06.2013A More softkey also displays at the bottom right of the screen if you have configured softkeys other th

Managing Calls 153 41-001452-00 Rev 01 – 06.2013Using CFWD via the IP Phone UIOnce CFWD is enabled on your phone, you can access and change the config

Managing Calls41-001452-00 Rev 01 – 06.2013 154CFWD in Account Mode1. Use the RIGHT and LEFT arrow keys to scroll through each account.In the above e

Managing Calls 155 41-001452-00 Rev 01 – 06.20134. For the CFWD No Answer state, press the CHANGE key for the mode you selected in step 2. This displa

Managing Calls41-001452-00 Rev 01 – 06.2013 156CFWD in Phone ModeUse the RIGHT and LEFT arrow keys to scroll through each account.In the above exampl

Managing Calls 157 41-001452-00 Rev 01 – 06.20133. In the CFWD No Answer state, press the CHANGE key for the mode you selected in step 2. This display

Managing Calls41-001452-00 Rev 01 – 06.2013 158CFWD in Custom Mode1. Use the RIGHT and LEFT arrow keys to scroll through each account.In the above ex

Managing Calls 159 41-001452-00 Rev 01 – 06.20134. Select a state for the selected account(s) using the UP and DOWN arrow keysYou can enable/disable a

Managing Calls41-001452-00 Rev 01 – 06.2013 1605. Press the CHANGE key for the mode you selected in step 4. This displays the Call Forward State scre

Managing Calls 161 41-001452-00 Rev 01 – 06.2013Missed Calls IndicatorThe IP phone has a "missed calls" indicator that increments the number

Managing Calls41-001452-00 Rev 01 – 06.2013 162VoicemailThe Voicemail feature on the 6737i IP phone allows you to use a line, configured with a phone

41-001452-00 Rev 01 – 06.2013 10IP Phone KeysKey PanelThe following sections describe the various 6737i phone key functions on both the symbol and tex

163 41-001452-00 Rev 01 – 06.2013Additional FeaturesThis section describes additional features you can use on the 6737i phone.Star CodesAll of the mai

Additional Features41-001452-00 Rev 01 – 06.2013 164Display DTMF DigitsA feature on the 6737i phone allows users to enable or disable DTMF (dual-tone

Additional Features 165 41-001452-00 Rev 01 – 06.2013Play Call Waiting ToneYou can enable or disable the playing of a call waiting tone when a caller

Additional Features41-001452-00 Rev 01 – 06.2013 166Stuttered Dial ToneYou can enable or disable the playing of a stuttered dial tone when there is a

Additional Features 167 41-001452-00 Rev 01 – 06.2013XML Beep SupportUsing the Aastra Web UI, you can enable or disable a beep to be audible when the

Additional Features41-001452-00 Rev 01 – 06.2013 168Switch UI Focus to Ringing LineYou can configure a feature on the 6737i that controls the behavio

Additional Features 169 41-001452-00 Rev 01 – 06.2013Call Hold Reminder During Active CallsThe IP phones allow you to enable or disable the ability fo

Additional Features41-001452-00 Rev 01 – 06.2013 170Call Hold Reminder (on single hold)In previous releases, the call hold reminder ring splash was t

Additional Features 171 41-001452-00 Rev 01 – 06.2013Call Waiting Tone PeriodYou can specify a specific time period (in seconds) for the call waiting

Additional Features41-001452-00 Rev 01 – 06.2013 172Preferred Line and Preferred Line TimeoutThe 6737i has a feature called “preferred line” and “pre

IP Phone Keys 11 41-001452-00 Rev 01 – 06.2013Key DescriptionsThe following table identifies the keys on the key panel of your 6737i IP phone that you

Additional Features 173 41-001452-00 Rev 01 – 06.2013Configuring “Preferred Line” and “Preferred Line Timeout” Using the Aastra Web UIUse the followin

Additional Features41-001452-00 Rev 01 – 06.2013 174Message Waiting IndicatorYou can configure the Message Waiting Indicator (MWI) to illuminate for

Additional Features 175 41-001452-00 Rev 01 – 06.2013Incoming Intercom Call FeaturesIncoming IntercomBy default, the IP phone allows incoming intercom

Additional Features41-001452-00 Rev 01 – 06.2013 176Configuring Incoming Intercom SettingsUse the following procedure to configure incoming intercom

Additional Features 177 41-001452-00 Rev 01 – 06.2013Group RTP Paging (receives RTP streams)You can configure the phone to allow it to receive a Real

Additional Features41-001452-00 Rev 01 – 06.2013 178Shared Call Appearance (SCA) Call BridgingShared Call Appearance (SCA) is when incoming calls are

Additional Features 179 41-001452-00 Rev 01 – 06.2013Line Keys and Idle ScreensSoftkey Line KeysLine key Phone BehaviorState Call LED Call Caller ID N

41-001452-00 Rev 01 – 06.2013 180Available Features Enabled by AdministratorsThere are features on your IP Phone that you can use ONLY if an Administr

Available Features Enabled by Administrators 181 41-001452-00 Rev 01 – 06.2013Autodial (Hotline and Warmline)Your System Administrator can configure a

Available Features Enabled by Administrators41-001452-00 Rev 01 – 06.2013 182Answer and Ignore Softkeys for XML ApplicationsIf you are accessing XML

IP Phone Keys41-001452-00 Rev 01 – 06.2013 12*See the Aastra 6737i IP Phone User Guide for more information about each of these keys.Navigation Keys

Available Features Enabled by Administrators 183 41-001452-00 Rev 01 – 06.2013IP Phone UI Screen During WAV StreamingThe 6737i screen displays the fol

Available Features Enabled by Administrators41-001452-00 Rev 01 – 06.2013 184example, pressing the options menu when on a call does not affect the ca

Available Features Enabled by Administrators 185 41-001452-00 Rev 01 – 06.2013Authentication Support for HTTP/HTTPS Download Methods Used with Broadso

Available Features Enabled by Administrators41-001452-00 Rev 01 – 06.2013 186The diversion LCD screens scroll every 3 seconds. To enable this call di

Available Features Enabled by Administrators 187 41-001452-00 Rev 01 – 06.2013Since Call Diversion is enabled on the phone by default, the following e

Available Features Enabled by Administrators41-001452-00 Rev 01 – 06.2013 188The following table identifies when a call terminated screen displays on

189 41-001452-00 Rev 01 – 06.2013Model M670i and M675i Expansion ModulesThe 6737i IP Phone offers optional M670i and M675i Expansion Modules that atta

Model M670i and M675i Expansion Modules41-001452-00 Rev 01 – 06.2013 190The Expansion Module keys support the following functions:You can configure t

Model M670i and M675i Expansion Modules 191 41-001452-00 Rev 01 – 06.2013Using the Expansion ModulesM670i Expansion ModuleAfter configuring the softke

Model M670i and M675i Expansion Modules41-001452-00 Rev 01 – 06.2013 192To use the M675i, press the function key for the page you want to display to

ii 41-001452-00 Rev 01 – 06.2013Software License AgreementAastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal,

IP Phone Keys 13 41-001452-00 Rev 01 – 06.2013Keypad KeysThe 6737i has a keypad with digits from 0 through 9, a “*” key, and a “#” key. Keys 2 through

193 41-001452-00 Rev 01 – 06.2013Troubleshooting SolutionsWhy is my display blank?Ensure that power is being provided to your phone. If your network d

Troubleshooting Solutions41-001452-00 Rev 01 – 06.2013 194Why does my phone display the “No Service” message?The phone displays the “No Service” mess

Troubleshooting Solutions 195 41-001452-00 Rev 01 – 06.2013How do I restart the IP phone?How do I lock my phone?You can lock your phone to prevent the

Troubleshooting Solutions41-001452-00 Rev 01 – 06.2013 196Lock the PhoneUnlock the PhoneLock the PhoneUnlock the PhoneIP Phone UI1. Press on the ph

Warranty-1 41-001452-00 Rev 01 – 06.2013Limited Warranty(Not applicable in Australia – see below for Limited Warranty in Australia)Aastra warrants thi

41-001452-00 Rev 01 – 06.2013 Warranty-2Limited Warranty (Australia Only)The benefits under the Aastra Limited Warranty below are in addition to other

Limited Warranty (Australia Only) Warranty-3 41-001452-00 Rev 01 – 06.2013Warranty Repair ServicesProcedure: Should the product fail during the Warran

41-001452-00 Rev 01 – 06.2013 A-1Appendix A - Time Zone CodesThe following table identifies the time zone name and time zone code to use on the IP pho

Appendix A - Time Zone Codes A-2 41-001452-00 Rev 01 – 06.2013CA-NewfoundlandCA-AtlanticCA-EasternCA-SaskatchewanCA-CentralCA-MountainCA-PacificCA-Yuk

Appendix A - Time Zone Codes41-001452-00 Rev 01 – 06.2013 A-3LC-St Lucia LI-Vaduz LT- Viln iu s LU-Luxembourg LV-Riga ASTCETEETCETEETMC-Monaco MD-Chi

41-001452-00 Rev 01 – 06.2013 14Methods for Customizing Your PhoneThere are two ways to customize specific options on your phone:• Using the Options

Appendix A - Time Zone Codes A-4 41-001452-00 Rev 01 – 06.2013TR-Istanbul TT-Port of Spain TW-Taipei EETASTCSTUA-Kiev US-Eastern US-Central US-Mountai

41-001452-00 Rev 01 – 06.2013 Index-1IndexNumerics6737iadditional features of ...

Index Index-2 41-001452-00 Rev 01 – 06.2013installation and setup, 9122i ...

Index41-001452-00 Rev 01 – 06.2013 Index-3time and date format ...

DisclaimerAastra Telecom Inc. will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful u

Methods for Customizing Your Phone 15 41-001452-00 Rev 01 – 06.2013Simplified Options MenuYour System Administrator may configure a simplified options

Methods for Customizing Your Phone41-001452-00 Rev 01 – 06.2013 16For more information about administrator options, contact your System Administrator

Methods for Customizing Your Phone 17 41-001452-00 Rev 01 – 06.2013The Network Status window displays for the IP phone you are accessing.3. You can lo

Methods for Customizing Your Phone41-001452-00 Rev 01 – 06.2013 18The following categories display in the side menu of the Aastra Web UI: Status, Ope

19 41-001452-00 Rev 01 – 06.2013Phone StatusYou can view the status of your phone using the IP Phone UI or the Aastra Web UI.Phone Status via IP Phone

Phone Status41-001452-00 Rev 01 – 06.2013 20Finding Your Phone’s IP AddressIf you want to access your phone’s options using an Internet browser, you

Phone Status 21 41-001452-00 Rev 01 – 06.2013Phone Status via the Aastra Web UIUse the following procedure to view the phone status via the Aastra Web

Phone Status41-001452-00 Rev 01 – 06.2013 22The following table describes the status conditions that can display for the account.Status Condition Des

41-001452-00 Rev 01 – 06.2013 iiiContentSoftware License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

23 41-001452-00 Rev 01 – 06.2013Customizing Your PhoneThe following paragraphs describe the options available from either the IP Phone UI, the Aastra

Customizing Your Phone41-001452-00 Rev 01 – 06.2013 24Ring Tone SetsIn addition to ring tones, you can configure ring tone sets on a global-basis on

Customizing Your Phone 25 41-001452-00 Rev 01 – 06.20138. Select the country for which you want to apply the tone set.Valid values are Australia, Braz

Customizing Your Phone41-001452-00 Rev 01 – 06.2013 26Contrast LevelThe "Contrast Level" option on the IP phone allows you to set the amoun

Customizing Your Phone 27 41-001452-00 Rev 01 – 06.2013BacklightThe "Backlight" option on the IP phone allows you to set the backlight statu

Customizing Your Phone41-001452-00 Rev 01 – 06.2013 287. If you selected "Auto", press the Advanced softkey.8. Using the keypad, enter the

Customizing Your Phone 29 41-001452-00 Rev 01 – 06.2013Live Dialpad*The "Live Dialpad" option on the IP phone turns the Live Dial Pad mode O

Customizing Your Phone41-001452-00 Rev 01 – 06.2013 30Set AudioThe "Set Audio" option on the IP Phone allows you to set the audio mode for

Customizing Your Phone 31 41-001452-00 Rev 01 – 06.20134. Select Audio Mode.5. Select the audio mode you want to use on your phone. Default is Speaker

Customizing Your Phone41-001452-00 Rev 01 – 06.2013 3210.Select DHSG.11.Select the DHSG is OFF or DHSG is ON option. Default is DHSG is OFF.12.Press

Content iv 41-001452-00 Rev 01 – 06.2013Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Customizing Your Phone 33 41-001452-00 Rev 01 – 06.2013Time and DateOn the IP phones, you can configure the following:• Time and date• Time and date f

Customizing Your Phone41-001452-00 Rev 01 – 06.2013 34Set Date and Date Format5. Using the keys on the keypad, enter a time to set on the IP phone. U

Customizing Your Phone 35 41-001452-00 Rev 01 – 06.20134. Using the keys on the keypad, enter a date to set on the IP phone. Use the"Backspace&qu

Customizing Your Phone41-001452-00 Rev 01 – 06.2013 36Set Time Zone1. Select Preferences.2. Select Time and Date.3. Select Time Zone.A list of Time Z

Customizing Your Phone 37 41-001452-00 Rev 01 – 06.2013Daylight Savings Time1. Select Preferences.2. Select Daylight Savings.3. Select a Daylight Savi

Customizing Your Phone41-001452-00 Rev 01 – 06.2013 38Set Time ServersWith a valid time server enabled your IP phone will synchronize the time displa

Customizing Your Phone 39 41-001452-00 Rev 01 – 06.2013Aastra Web UI1. Click on Basic Settings->Preferences->Time and Date Setting.2. In the “Ti

Customizing Your Phone41-001452-00 Rev 01 – 06.2013 40LanguageThe IP phones support several different languages. You can have the IP Phone UI and the

Customizing Your Phone 41 41-001452-00 Rev 01 – 06.2013The change is dynamic. When you exit the Options Menu, the phone displays all menu items in the

Customizing Your Phone41-001452-00 Rev 01 – 06.2013 42Language InputThe 6737i supports text and character inputs in various languages (English, Germa

Content41-001452-00 Rev 01 – 06.2013 vMaking Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Customizing Your Phone 43 41-001452-00 Rev 01 – 06.2013SpanishGermanItalianKey Uppercase Characters Lowercase Characters00 01 1.:;=_,-'&() 1

Customizing Your Phone41-001452-00 Rev 01 – 06.2013 44PortugueseRussianNordicKey Uppercase Characters Lowercase Characters00 01 1.:;=_,-'&()

Customizing Your Phone 45 41-001452-00 Rev 01 – 06.2013Configuring Language Input Using the IP Phone UIYou can configure the language you use for inpu

Customizing Your Phone41-001452-00 Rev 01 – 06.2013 46Latin 2 Character SetThe 6737i includes support for ISO 8859-2 (Latin2) of multi-national langu

Customizing Your Phone 47 41-001452-00 Rev 01 – 06.2013User PasswordThis category allows you to change the user password for your phone. Changing your

Customizing Your Phone41-001452-00 Rev 01 – 06.2013 48Resetting a User PasswordIf you forget your password, you can reset it and enter a new password

Customizing Your Phone 49 41-001452-00 Rev 01 – 06.2013Restarting Your PhoneYou may want to restart your phone to check for updates on the server. You

Customizing Your Phone41-001452-00 Rev 01 – 06.2013 50Locking/Unlocking a PhoneUse the following procedures to lock an IP phone and prevent it from b

Customizing Your Phone 51 41-001452-00 Rev 01 – 06.2013Defining an Emergency Dial PlanPublic telephone networks in countries around the world have a s

41-001452-00 Rev 01 – 06.2013 52Line Keys and SoftkeysThis section describes the Multiple Line/Call Appearance Keys (L1, L2, L3, and L4) located on th

Content vi 41-001452-00 Rev 01 – 06.2013Message Waiting Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Line Keys and Softkeys 53 41-001452-00 Rev 01 – 06.2013SoftkeysYour 6737i has 12 multi-functional softkeys:• 6 Top Keys: static softkeys (up to 10 pro

Line Keys and Softkeys41-001452-00 Rev 01 – 06.2013 54Programmable keys can also be set up to quickly to access features such as Call Return (*69) or

Line Keys and Softkeys 55 41-001452-00 Rev 01 – 06.2013State-Based Softkeys (Bottom Keys only)On the 6737i bottom softkeys, you can configure a specif

Line Keys and Softkeys41-001452-00 Rev 01 – 06.2013 56In the Aastra Web UI, the operational states for each softkey display enabled. To disable a sta

Line Keys and Softkeys 57 41-001452-00 Rev 01 – 06.2013The following illustrations show the configuration of Key 12 and how that key displays on the p

Line Keys and Softkeys41-001452-00 Rev 01 – 06.2013 58Line KeyYou can set a softkey to act as a line/call appearance key on the 6737i. The This key a

Line Keys and Softkeys 59 41-001452-00 Rev 01 – 06.2013In active states, such as ringing, conference, connected, etc., all softkeys disappear except s

Line Keys and Softkeys41-001452-00 Rev 01 – 06.2013 60Speeddial KeyThe normal function of the speed dial option allows you to dial a number quickly b

Line Keys and Softkeys 61 41-001452-00 Rev 01 – 06.2013Press-and-Hold to Create a Speed Dial (applicable to softkeys, keypad keys, expansion module ke

Line Keys and Softkeys41-001452-00 Rev 01 – 06.2013 62Creating a Speed Dial Using the Speed Dial Edit OptionYou can use the IP Phone UI at the path,

Content41-001452-00 Rev 01 – 06.2013 viiExclusions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Line Keys and Softkeys 63 41-001452-00 Rev 01 – 06.20135. In the "Enter Name:" field, enter a name to apply to the speed dial key.Use the ke

Line Keys and Softkeys41-001452-00 Rev 01 – 06.2013 64Creating a Speed Dial Key Using the Softkeys or Expansion Module KeysUse the following procedur

Line Keys and Softkeys 65 41-001452-00 Rev 01 – 06.2013Creating Speed Dial Key Using “Keypad Speed Dial” in the Aastra Web UIAastra Web UI1. Click on

Line Keys and Softkeys41-001452-00 Rev 01 – 06.2013 66Editing Speed Dial KeysOn the 6737i, you can edit a speed dial key using any of the following m

Line Keys and Softkeys 67 41-001452-00 Rev 01 – 06.2013Editing a Speed Dial on a Softkey or Expansion Module KeyAastra Web UI1. Click on Operation->

Line Keys and Softkeys41-001452-00 Rev 01 – 06.2013 68Editing a Speed Dial Key Using “Keypad Speed Dial” in the Aastra Web UI"Do Not Disturb&quo

Line Keys and Softkeys 69 41-001452-00 Rev 01 – 06.2013Configuring a DND KeyUse the following procedure to set a key to function as "Do Not Distu

Line Keys and Softkeys41-001452-00 Rev 01 – 06.2013 70Busy Lamp Field (BLF) KeyThe BLF feature on the IP phones allows a specific extension to be mon

Line Keys and Softkeys 71 41-001452-00 Rev 01 – 06.2013BLF/List KeyFor use with the BroadSoft Broadworks Rel 13 or higher platform only).The BLF/List

Line Keys and Softkeys41-001452-00 Rev 01 – 06.2013 72Configuring a BLF List KeyThe BLF List function can be configured on the 6737i using the Aastra

1 41-001452-00 Rev 01 – 06.2013WelcomeThe Aastra 6737i offers advanced XML capability to access custom applications and is fully interoperable with le

Line Keys and Softkeys 73 41-001452-00 Rev 01 – 06.2013Automatic Call Distribution (ACD) Key (for Sylantro Servers)The 6737i and any attached Expansio

Line Keys and Softkeys41-001452-00 Rev 01 – 06.2013 74Configuring an Automatic Call Distribution (ACD) KeyUse the following procedure to configure AC

Line Keys and Softkeys 75 41-001452-00 Rev 01 – 06.2013Your Administrator sets up the queue that you access when you press the ACD Key. Contact your S

Line Keys and Softkeys41-001452-00 Rev 01 – 06.2013 763. Using the keypad, enter your User ID (phone number provided by your System Administrator).Us

Line Keys and Softkeys 77 41-001452-00 Rev 01 – 06.2013Directed Call Pickup/Group Call Pickup Keys Aastra IP phones support the Directed Call Pickup (

Line Keys and Softkeys41-001452-00 Rev 01 – 06.2013 78Configuring Group Call Pickup (GCP) Key Use the following procedure to configure Group Call Pic

Line Keys and Softkeys 79 41-001452-00 Rev 01 – 06.20131. Click on Operation->Softkeys and XML.orClick on Operation->Expansion Module <N>.

Line Keys and Softkeys41-001452-00 Rev 01 – 06.2013 80Using Directed Call Pickup/Group Call PickupUse the following procedure for the DCP/GCP feature

Line Keys and Softkeys 81 41-001452-00 Rev 01 – 06.2013XML KeyThe 6737i IP phone has a feature you can enable called "XML" (Extensible Marku

Line Keys and Softkeys41-001452-00 Rev 01 – 06.2013 82Configuring XML ServicesAastra Web UI1. Click on Operation->Softkeys and XML.orClick on Oper

Welcome41-001452-00 Rev 01 – 06.2013 2RequirementsThe 6737i IP Phone requires the following environment:• SIP-based IP PBX system or network installe

Line Keys and Softkeys 83 41-001452-00 Rev 01 – 06.2013Configuring an XML KeyUse the following procedure to configure an XML key on the 6737i IP Phone

Line Keys and Softkeys41-001452-00 Rev 01 – 06.2013 843. In the "Type" field, select "XML".4. In the "Label" field, ent

Line Keys and Softkeys 85 41-001452-00 Rev 01 – 06.2013Accessing the XML ServiceAfter an XML application(s) has been saved to your IP phone, and eithe

Line Keys and Softkeys41-001452-00 Rev 01 – 06.2013 86Flash KeyYou can set a key to generate a flash event when it is pressed on the 6737i. You do th

Line Keys and Softkeys 87 41-001452-00 Rev 01 – 06.2013Sprecode KeyYou can set a key to automatically activate specific services offered by the server

Line Keys and Softkeys41-001452-00 Rev 01 – 06.2013 88Park/Pickup KeysThe 6737i phone has a park and pickup call feature that allows you to park a ca

Line Keys and Softkeys 89 41-001452-00 Rev 01 – 06.20134. In the "Label" field, enter a label for the park softkey.Note:The” Value” and “Lin

Line Keys and Softkeys41-001452-00 Rev 01 – 06.2013 90Using the Park Call/Pickup Parked Call FeatureUse the following procedure on the IP phone to pa

Line Keys and Softkeys 91 41-001452-00 Rev 01 – 06.2013Last Call Return (lcr) Key (Sylantro Servers only)Using the Aastra Web UI, you can configure th

Line Keys and Softkeys41-001452-00 Rev 01 – 06.2013 92Call Forward KeyUsing the Aastra Web UI, you can configure the Call Forward (CFWD) function on