Aastra 9112I User's Guide download pdf (Page 22)

16 9112i IP Phone User Guide

Handling Calls

Handling Calls

When you are connected to a call,

you can use the hard keys on the

phone to place a call on hold,

transfer a call, or conference.

The Swap Key

While you’re on the phone, if there

is a second incoming call, pressing

o places the current call on

hold and answers the incoming

call. Pressing o again toggles

between the two active calls. A

third call cannot be accepted.

While in a call with no other

incoming calls, pressing o has

no effect. o can be used to

switch back and forth between 2

calls.

To handle two calls:

•Press o to answer a second

incoming call. Your first call is

automatically put on hold.

• You can use o to juggle

between the two calls.

• To transfer a call to another line,

press o to answer, then

k to transfer the call, fol-

lowed by the extension or out-

side line number. See the

section 16 for more information.

• If you or the other party hang up

on an active call while a second

call is on hold, the phone

remains in the standard hold

state.

Placing a Call on Hold

When you place a call on hold,

only your phone can retrieve the

call.

To place a call on hold:

1 Connect to the call (if not

already connected).

2 Press the Hold O key.

Your telephone set indicator light

in the upper right corner of your

phone will flash steadily to remind

you that you still have a call on

hold. The screen will display "Call

Held". Press O again to

reconnect to the held call.

When on Hold

To let your caller know that they

are still on hold, music plays softly

(if this has been set up for your

system).

Automatic Hold

When juggling between calls, you

do not have to press the hold

button to go from one call to the

next. The phone will automatically

put your current call on hold as

soon as you press o. Use o

to toggle back and forth between

held calls.

Transferring Calls

Blind Transfer

A blind transfer is when you

transfer a call directly to another

extension without consulting with

the person receiving the call. To do

this, simply complete the transfer

immediately after you have

entered the number. The call goes

directly to the extension or outside

line you transferred to. If the party

you are transferring the call to does

not answer, the transferred call

rings back to your extension.

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