Aastra 6737i User's Guide Page 184
- Page / 196
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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178 41-001452-05 REV01 – 04.2014
Troubleshooting Solutions
Why is my display blank?
Ensure that power is being provided to your phone. If your network does not provide inline power over Ethernet, you
can obtain an additional accessory, the Aastra PoE (Power over Ethernet) inline power supply, to provide power over Eth-
ernet locally to your phone. See the section “Connecting to the Network and to Power” in the Aastra 6737i Installa-
tion Guide for details.
Why is my speakerphone not working?
If you press the key and the speaker light flashes and you do not hear dial tone through the speaker phone, the
Set Audio option in the phone’s Options list has been set up for headset use. Press a second time and if the light
goes out, the phone has been set up to be used only with a headset or handset. If the light stays on steady and you hear
dial tone, the phone has been set up so that you can alternate between the speakerphone and the headset by pressing
. See the section “Set Audio” on page 26 for instructions on how to change the Set Audio option.
Why can’t I get a dial tone?
Check for any loose connections and that the phone has been installed properly. For installation instructions, please
refer to the “Installation and Setup” section in the Aastra 6737i Installation Guide provided with your phone.
Why doesn’t my phone ring?
Check the ring volume on your phone. It may be turned down or turned off. To adjust the ringer volume setting, press
the volume key when the phone is on-hook and idle. For more information, refer to the “Adjusting Volume section” in
the Aastra 6737i Installation Guide provided with your phone.
Why is the light not coming on with a new Voice Mail Message?
Your phone system or service provider must provide “Visual” Message Waiting service for this function to work. Check
with your System Administrator for more information.
Why is my handset not working?
Check to ensure that the handset cord is fully connected to both the phone and handset. See the section “Connecting a
Handset or Headset” in the Aastra 6737i Installation Guide for information.
What are services, and how do I use them?
Services on the IP phone include:
• XML Applications
• Callers List
• Directory List
• Voicemail
See the section, “Services Key” on page 96 more information about the options available under "Services".
How do I find the IP address of my phone?
Instructions on where to find the IP address of your phone can be found in this guide in the section, “Finding Your
Phone’s IP Address” on page 19.
- User Guide 1
- Release 3.3.1 SP3 1
- Software License Agreement 2
- Content 4
- Content 5
- About this Guide 7
- Documentation 7
- Phone Features 7
- Requirements 8
- Installation and Setup 8
- Getting Started 10
- Getting Started 11
- Idle Screen 12
- IP Phone Keys 15
- Key Descriptions 16
- IP Phone Keys 17
- Keypad Keys 18
- Simplified Options Menu 20
- Using the IP Phone UI 20
- Using the Aastra Web UI 21
- Phone Status 24
- Phone Status 25
- Customizing Your Phone 28
- Customizing Your Phone 29
- Contrast Level 31
- Backlight 31
- Live Dialpad* 32
- Set Audio 32
- Time and Date 33
- Language 37
- User Password 44
- Resetting a User Password 45
- Restarting Your Phone 46
- Phone Lock 46
- Softkeys 50
- State-Based Softkeys 52
- Line Key 55
- Speeddial Key 57
- Editing Speed Dial Keys 63
- Busy Lamp Field (BLF) Key 67
- BLF/List Key 68
- Flash Key 79
- Sprecode Key 80
- Park/Pickup Keys 81
- Call Forward Key 85
- BLF/Xfer 86
- Speeddial/Xfer 88
- Speeddial/Conf 90
- Directory Key 92
- Callers List Key 94
- Redial Key 96
- Conference Key 98
- Transfer Key 99
- Intercom Key 100
- Line Keys and Softkeys 101
- Services Key 102
- Phone Lock Key 104
- Line Keys and Softkeys 106
- Empty Key 109
- None Key 110
- 1234 111
- Using Handsfree Speakerphone 112
- Using a Headset 112
- Making Calls 113
- Using Intercom 114
- Receiving Calls 116
- Handling Calls 117
- Transferring Calls 118
- Handling Calls 119
- Conferencing Calls 122
- 126
- Ending Calls 127
- Managing Calls 128
- Managing Calls 131
- (Redial List) key 136
- Callers List 138
- DND and Call Forward 144
- ), Screen 157
- Voicemail 160
- Additional Features 161
- Play Call Waiting Tone 162
- Stuttered Dial Tone 163
- XML Beep Support 164
- Status Scroll Delay 165
- Additional Features 167
- Call Waiting Tone Period 169
- Star Codes 179
- Other Features 179
- 41-001452-05 REV01 – 04.2014 180
- Using the Expansion Modules 182
- Troubleshooting Solutions 184
- Troubleshooting Solutions 185
- Limited Warranty 186
- Repair Notice 187
- Exclusions 187
- Warranty Repair Services 188
- After Warranty Service 188
- Appendix A - Time Zone Codes 189
- Appendix A - Time Zone Codes 191
- Disclaimer 196
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