Aastra 57i User's Guide

User GuideRelease 2.041-001201-00Rev 0157i IP Phone

2 Model 57i IP Phone User GuideIntroductionIntroductionThis 57i IP telephone has all the features of a regular business phone, allowing you to make an

92 Model 57i IP Phone User GuideManaging CallsDownloading the Callers ListUse the following procedure to download the Callers List to your PC using th

Model 57i IP Phone User Guide 93Managing CallsCall ForwardingThe call forwarding feature on the IP phone allows incoming calls to be forwarded to ano

94 Model 57i IP Phone User GuideManaging CallsSetting Call ForwardingUse the following procedure to set global call forwarding.For Global Call Forward

Model 57i IP Phone User Guide 95Managing Calls4. In the "Number of Rings" field, enter the number of rings you want to set before the call

96 Model 57i IP Phone User GuideManaging CallsMissed Calls IndicatorThe IP phone has a "missed calls" indicator that increments the number o

Model 57i IP Phone User Guide 97Managing CallsVoicemailThe Voicemail feature on the 57i IP phone allows you to use a line, configured with a phone nu

98 Model 57i IP Phone User GuideAdditional FeaturesAdditional FeaturesThis section describes additional features you can use on the 57i phone.Star Cod

Model 57i IP Phone User Guide 99Additional FeaturesDisplay DTMF DigitsA feature on the 57i phone allows users to enable or disable DTMF (dual-tone mu

100 Model 57i IP Phone User GuideAdditional FeaturesStuttered Dial ToneYou can enable or disable the playing of a stuttered dial tone when there is a

Model 57i IP Phone User Guide 101Additional FeaturesPlay Call Waiting ToneYou can enable or disable the playing of a call waiting tone when a caller

Model 57i IP Phone User Guide 3Getting StartedGetting StartedThe 57i must be set up and be configured prior to its first use. This section describes

102 Model 57i IP Phone User GuideAdditional FeaturesIncoming Intercom Calls and Auto-AnswerA feature on the 57i IP phone allows you to set intercom se

Model 57i IP Phone User Guide 103Additional Features7. In the "Restart Phone" field click to restart the IP phone.Using Redial Key for “L

104 Model 57i IP Phone User GuideAdditional FeaturesRing Tones and Tone SetsYou can configure ring tones and ring tone sets on the IP phone.Ring Tones

Model 57i IP Phone User Guide 105Additional FeaturesRing Tone SetsIn addition to ring tones, you can configure ring tone sets on a global-basis on th

106 Model 57i IP Phone User GuideAdditional Features1. Click on Basic Settings->Preferences->Ring Tones.For global configuration:2. In the "

Model 57i IP Phone User Guide 107Additional Features6. Click to save your settings. These changes are not dynamic. You must restart your IP phone f

108 Model 57i IP Phone User GuideAdditional FeaturesTime and DateOn the IP phones, you can configure the following:• Time and date• Time and date form

Model 57i IP Phone User Guide 109Additional FeaturesNote: The default Date Format is WWW MMM DD (Day of Week, Month, Day)6. Press Done to save the Da

110 Model 57i IP Phone User GuideAdditional Features1. Click on Basic Settings->Preferences->Time and Date Setting.2. In the “Time Format” field

Model 57i IP Phone User Guide 111Additional Features3. In the “Date Format” field, select the date format you want to use on your phone. Valid values

4 Model 57i IP Phone User GuideGetting StartedThe 57i phone then checks settings and looks for new configuration and firmware updates for the phone fr

112 Model 57i IP Phone User GuideAdditional FeaturesLocking and Unlocking the PhoneYou can lock your phone to prevent the phone from being used or con

Model 57i IP Phone User Guide 113Additional Features1. Click on Operation->Phone Lock.Lock the Phone2. In the "Lock the Phone?" field, c

114 Model 57i IP Phone User GuideAdditional FeaturesResetting a User PasswordIf you forget your password, you can reset it and enter a new password. T

Model 57i IP Phone User Guide 115Additional FeaturesDefining an Emergency Dial PlanPublic telephone networks in countries around the world have a sin

116 Model 57i IP Phone User GuideAdditional FeaturesYou can set the emergency dial plan using the Aastra Web UI. Use the following procedure to specif

Model 57i IP Phone User Guide 117LanguageLanguageThe IP phones support several different languages. You can have the IP Phone UI and the Aastra Web U

118 Model 57i IP Phone User GuideLanguageNote: You must have the language pack(s) already loaded to your phone in order to use them. For more informat

Model 57i IP Phone User Guide 119Model 536 and 560 Expansion ModulesModel 536 and 560 Expansion Modules(536EM, 560EM)The 57i IP Phone offers optional

120 Model 57i IP Phone User GuideModel 536 and 560 Expansion ModulesAdditional modules (up to 3 total modules) can be piggy-backed to an existing modu

Model 57i IP Phone User Guide 121Troubleshooting SolutionsTroubleshooting SolutionsThis section describes solutions to some most commonly occurring p

Model 57i IP Phone User Guide 5Getting StartedIf language packs were loaded to your phone by your system administrator, the following screen displays

122 Model 57i IP Phone User GuideTroubleshooting SolutionsWhat are services, and how do I use them?Services on the IP phone include:• XML Applications

123 Model 57i IP Phone User GuideTroubleshooting SolutionsFor information on how to access the Aastra Web UI, go to the section "Using the Aastra

Model 57i IP Phone User Guide 125Limited WarrantyLimited Warranty Aastra Telecom warrants this product against defects and malfunctions during a one

Model 57i IP Phone User Guide A-1Appendix A - Time Zone CodesAppendix A - Time Zone CodesThe following table identifies the time zone name and time zo

A-2 Model 57i IP Phone User GuideAppendix A - Time Zone CodesCA-NewfoundlandCA-AtlanticCA-EasternCA-SaskatchewanCA-CentralCA-MountainCA-PacificCA-Yuko

Model 57i IP Phone User Guide A-3Appendix A - Time Zone CodesHK-Hong Kong HN-Tegucigalpa HR-Zagreb HT-Port-au-Prince HU-Budapest HKSCSTCETESTCETIE-Dub

A-4 Model 57i IP Phone User GuideAppendix A - Time Zone CodesRO-Bucharest RU-Kaliningrad RU-Moscow RU-Samara RU-Yekaterinburg RU-Omsk RU-Novosibirsk R

Model 57i IP Phone User Guide Index-1IndexIndexNumerics57i features 257i line settings 2357i requirements 2AAastra Web UIbasic settings description 17

6 Model 57i IP Phone User GuideGetting Started.Idle Screen Done ServicesDirCallersIcomL1John SmithSat Jan 1 12:18am

IndexIndexIndex-2 Model 57i IP Phone User GuideMmaking calls 66managing calls 81microphone, enabling/disabling 70missed calls indicatoraccessing and c

If you’ve read this owner’s manual and consulted the Troubleshooting section and still have problems, please visit our website at www.aastra.com or ca

Model 57i IP Phone User Guide 7Getting StartedNetwork Connected/Network DisconnectedIf your phone is successful when connecting to the network the fo

8 Model 57i IP Phone User GuideGetting StartedIdle ScreenWhen the phone has successfully updated the configuration and connected to the network, the p

Model 57i IP Phone User Guide 9Getting StartedReferenceFor more information about configuring the top default softkeys and all other softkeys, see &q

10 Model 57i IP Phone User GuideGetting StartedIdle Screen with Voicemail MessagesThe envelope icon displays on the Idle State screen only if you ha

Model 57i IP Phone User Guide 11Getting StartedFor example, if you configure a bottom softkey for speeddialing to Home, and then you pickup the hands

Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every

12 Model 57i IP Phone User GuideGetting StartedPhone Options via the IP Phone UIYou can access specific options for the 57i IP phone using the phone’s

Model 57i IP Phone User Guide 13Getting StartedUsing the IP Phone UI1. Press the Options key on the phone to enter the options list.2. To go to an

14 Model 57i IP Phone User GuideGetting StartedPhone Options via the Aastra Web UIIn addition to the IP Phone UI options, you can also customize addit

Model 57i IP Phone User Guide 15Getting Started5. Your phone’s IP Address displays.Using the Aastra Web UI1. Open your web browser and enter the phon

16 Model 57i IP Phone User GuideGetting StartedThe Network Status window displays for the IP phone you are access-ing.Note: For a user, the default us

Model 57i IP Phone User Guide 17Getting StartedBasic SettingsThe Basic Settings section provides the following options:- Preferences - Allows you to

18 Model 57i IP Phone User GuideUser PasswordUser PasswordThis category allows you to change the user password for your phone. Changing your password

Model 57i IP Phone User Guide 19User Password2. In the "Current Password" field, enter the current user password.Note: By default, the user

20 Model 57i IP Phone User GuideUsing Your PhoneUsing Your PhoneThe following sections describe the various 57i phone key functions, and how they help

Model 57i IP Phone User Guide 21Key DescriptionsLine/Call Appearance key - Connects you to a line or call. The Aastra 57i IP phone supports up to 4 l

Model 57i IP Phone User Guide iiiSoftware License AgreementSoftware License AgreementAastra Telecom Inc., hereinafter known as "Seller", gra

22 Model 57i IP Phone User GuideKey DescriptionsSoftkeys - 12 softkeys on the 57i IP Phone. - 6 Top Keys: programmable static softkeys (up to 10 progr

Model 57i IP Phone User Guide 23Key DescriptionsMultiple Line and Call AppearancesThe 57i has 4 hard line/call appearance buttons each with a corresp

24 Model 57i IP Phone User GuideSoftkeysSoftkeysYour 57i has 12 multi-functional softkeys:• 6 Top Keys: programmable static softkeys (up to 10 program

Model 57i IP Phone User Guide 25SoftkeysSoftkey FunctionsYou can configure the 57i softkeys for any of the following:Softkey Function DescriptionNone

26 Model 57i IP Phone User GuideSoftkeysState-Based Softkeys (Bottom Keys only)On the 57i bottom softkeys, you can configure a specific state to displ

Model 57i IP Phone User Guide 27SoftkeysIn the Aastra Web UI, the operational states for each softkey display enabled. To disable a state, you unchec

28 Model 57i IP Phone User GuideSoftkeysSoftkeys as Line/Call AppearancesYou can customize the softkeys on your 57i phone to function as line/call app

Model 57i IP Phone User Guide 29SoftkeysDepending on how the phone has been configured, the maximum number of total line/call appearances that can be

30 Model 57i IP Phone User GuideSoftkeysSetting a Line SoftkeyYou can set a softkey as an additional line on the 57i. The softkey acts as a line that

Model 57i IP Phone User Guide 31SoftkeysSoftkeys as SpeeddialsYou can set up custom softkeys as speeddials. Speeddial softkeys can dial a star code f

32 Model 57i IP Phone User GuideSoftkeysContinue to press the number key to access the next letter for that key (i.e. press 2 three times to access C)

Model 57i IP Phone User Guide 33SoftkeysOn the 57i, you can set the top softkeys with up to 10 speeddials and the bottom softkeys with up to 20 speed

34 Model 57i IP Phone User GuideSoftkeysSaving an Entry from the Redial, Callers, or Directory Lists to a Speeddial keyUse the following procedure to

Model 57i IP Phone User Guide 35SoftkeysSoftkeys as "Do not Disturb"The IP phones have a feature you can enable called "Do not Disturb

36 Model 57i IP Phone User GuideSoftkeysSoftkeys as Busy Lamp Field (BLF)You can set a softkey to Busy Lamp Field (BLF).The BLF feature on the IP phon

Model 57i IP Phone User Guide 37Softkeys4. In the "Type" field, select BLF to apply to the softkey.5. In the "Label" field, enter

38 Model 57i IP Phone User GuideSoftkeysSoftkeys as BLF List(For use with the BroadSoft Broadworks Rel 13 or higher platform only)You can set a softke

Model 57i IP Phone User Guide 39Softkeys1. Click on Operation->Softkeys and XML.2. Click on the Bottom Keys tab or the Top Keys tab.3. Select from

40 Model 57i IP Phone User GuideSoftkeysSoftkeys for Accessing XML ServicesThe 57i IP phone has a feature you can enable called "XML" (Exten

Model 57i IP Phone User Guide 41SoftkeysThe XML Application URI is the URI loaded by your phone. The phone performs an HTTP GET. Contact your system

Table of Contents vTable of ContentsSoftware License Agreement... iiiAbout this Guid

42 Model 57i IP Phone User GuideSoftkeysNote: Contact your system administrator for the appropriate value(s) to enter in the "XML Application URI

Model 57i IP Phone User Guide 43SoftkeysAccessing the XML ServiceAfter an XML application(s) has been saved to your IP phone, and either the Services

44 Model 57i IP Phone User GuideSoftkeysSoftkeys as Flash KeyYou can set a softkey to generate a flash event when it is pressed on the 57i or 57i hand

Model 57i IP Phone User Guide 45SoftkeysSoftkeys as SprecodeYou can set a softkey to automatically activate specific services offered by the server b

46 Model 57i IP Phone User GuideSoftkeys7. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the &

Model 57i IP Phone User Guide 47SoftkeysStatic and Softkey Settings for Park/PickupThe IP phone has a park and pickup call feature that allows you to

48 Model 57i IP Phone User GuideSoftkeysConfiguring Park /Pickup using Static ConfigurationUse the following procedure to configure the Park/Pickup ca

Model 57i IP Phone User Guide 49Softkeys3. Enter a server value in the "Pickup Parked Call" field.Note: For values to enter in this field,

50 Model 57i IP Phone User GuideSoftkeysConfiguring Park/Pickup using Softkey ConfigurationUse the following procedure to configure the Park/Pickup ca

Model 57i IP Phone User Guide 51Softkeys9. Pick another softkey (from top or bottom keys) to configure for Picking up a call.10.In the "Label&qu

Table of ContentsTable of ContentsviMaking Calls... 66Dial

52 Model 57i IP Phone User GuideSoftkeysUsing the Park Call/Pickup Parked Call FeatureUse the following procedure on the IP phones to park a call and

Model 57i IP Phone User Guide 53SoftkeysSoftkeys as Last Call Return (lcr) (Sylantro Servers only)Using the Aastra Web UI, you can configure the &quo

54 Model 57i IP Phone User GuideSoftkeys5. In the "Line" field, select the line you want to apply to this softkey. Valid values are 1 throug

Model 57i IP Phone User Guide 55SoftkeysSoftkeys as ServicesBy default, the 57i has a Services key configured on key 1 of the top set of keys. Howeve

56 Model 57i IP Phone User GuideSoftkeysSetting Services SoftkeyUse the following procedure to configure a Services softkey on the 57i phone.1. Click

Model 57i IP Phone User Guide 57SoftkeysSoftkeys as DirectoryBy default, the 57i has a Directory key configured on key 2 of the top set of keys. Howe

58 Model 57i IP Phone User GuideSoftkeysSetting Directory SoftkeyUse the following procedure to configure a Directory softkey on the 57i phone.1. Clic

Model 57i IP Phone User Guide 59SoftkeysSoftkeys as Callers ListBy default, the 57i has a Callers List key configured on key 3 of the top set of keys

60 Model 57i IP Phone User GuideSoftkeys1. Click on Operation->Softkeys and XML.2. Click on the Bottom tab or the Top tab.3. Select from "Key

Model 57i IP Phone User Guide 61SoftkeysSoftkeys as an Intercom KeyBy default, the 57i has an Intercom key configured on key 4 of the top set of keys

Table of Contents viiTable of ContentsLimited Warranty... 125Append

62 Model 57i IP Phone User GuideSoftkeys2. Click on the Bottom tab or the Top tab.3. Select from "Key 1" through "Key 20" on the b

Model 57i IP Phone User Guide 63SoftkeysSoftkeys as an Empty KeyYou can set a softkey to force a blank entry on the IP phone display for a specific s

64 Model 57i IP Phone User GuideSoftkeysDeleting a Softkey Use the following procedure to delete a softkey function using the Aastra Web UI.1. Click

Model 57i IP Phone User Guide 65Restarting your phoneRestarting your phoneYou may want to restart your phone to check for updates on the server. You

66 Model 57i IP Phone User GuideMaking CallsMaking CallsDialing a NumberFirst, take the phone off-hook by:• lifting the handset• pressing or• pressin

Model 57i IP Phone User Guide 67Making CallsUsing Handsfree SpeakerphoneThe handsfree feature allows you to speak to someone without using the handse

68 Model 57i IP Phone User GuideMaking Calls6. Press Done to save changes and exit.7. If you do not wish to save changes, press Cancel to return to th

Model 57i IP Phone User Guide 69Making CallsIntercomOn the 57i, you can use the Intercom key to automatically connect with a remote extension. By def

70 Model 57i IP Phone User GuideMaking CallsEnabling/Disabling Microphone and Auto-AnswerUse the following procedure to enable/disable the microphone

Model 57i IP Phone User Guide 71Making CallsRedial• Press to dial the most recent number you dialed from the phone.• If you are off-hook and press

72 Model 57i IP Phone User GuideMaking CallsMutePress the button at any time to mute handset, headset or handsfree. The speaker light will flash slo

Model 57i IP Phone User Guide 73Receiving CallsReceiving CallsWhen a call is ringing at your extension, you will see the "Inbound Call" Scr

74 Model 57i IP Phone User GuideHandling CallsHandling CallsWhen you are connected to a call, you can use the softkeys or hard keys on the phone to tr

Model 57i IP Phone User Guide 75Handling CallsAutomatic HoldWhen juggling between calls, you do not have to press the hold button to go from one call

76 Model 57i IP Phone User GuideHandling CallsTransferring CallsBlind TransferA blind transfer is when you transfer a call directly to another extensi

Model 57i IP Phone User Guide 77Handling CallsTo transfer a call to another extension1. Connect to the call you wish to transfer (if not already conn

78 Model 57i IP Phone User GuideHandling CallsUse the following procedure to create a conference call. Use the following illustration as a reference.1

Model 57i IP Phone User Guide 79Handling CallsNote: You can use to scroll through and see the numbers and names (if available) of the parties in

80 Model 57i IP Phone User GuideHandling CallsPicking up CallsPress the line/call appearance button for an incoming call. If the phone is connected to

Model 57i IP Phone User Guide 81Managing CallsManaging CallsThe 57i has several features that make it easier to manage calls, and to keep track of yo

Model 57i IP Phone User Guide 1About this GuideAbout this GuideThis guide explains how to use the basic features of your new 57i phone. Not all featu

82 Model 57i IP Phone User GuideManaging CallsAdding to and Editing the Directory ListYou can store a maximum of 7 numbers associated with a unique na

Model 57i IP Phone User Guide 83Managing CallsAdding Names, Numbers, LabelsOn Screen 1:• You can add names using the abc softkey.• You can add number

84 Model 57i IP Phone User GuideManaging Calls• You can use the Delete softkey to delete a number or to delete multiple numbers in an entry (see "

Model 57i IP Phone User Guide 85Managing CallsArranging Multiple ScreensYou can use the Arrange softkey to move the number/label/line forward or back

86 Model 57i IP Phone User GuideManaging CallsDeleting Single and Multiple Numbers in an EntryYou use the Delete softkey to delete a single number or

Model 57i IP Phone User Guide 87Managing CallsDownloading the Directory List to Your PCYou can download the Directory List to your PC via the Aastra

88 Model 57i IP Phone User GuideManaging CallsCallers ListThe Callers list is a stored log of your incoming calls. The 57i telephone stores informatio

Model 57i IP Phone User Guide 89Managing CallsYou can use any spreadsheet application to open the file for viewing. The following is an example of a

90 Model 57i IP Phone User GuideManaging Calls4. To cancel a delete function, press the or the Scroll keys.5. To save a line item to a softkey for

Model 57i IP Phone User Guide 91Managing Calls2. Press to find the entry you want to edit. Press to view the most recent call, or to see the