Aastra 55I IP PHONE - RELEASE 2.0 Installation Guide download pdf (Page 86)

Sylantro Interoperability Features

80 RN-001029-00, Rev 03, Release 2.1

IP Phone Release Notes 2.1

Logging In to a Phone Queue (55i, 57i, 57i CT)

Use the following procedure to log into a phone queue from your Aastra IP phone.

Aastra IP Phone UI

Step Action

1 Press the ACD softkey on your IP phone.

Note: Check with your administrator to verify the label assigned to the ACD softkey on your IP

phone.

The login screen (see below) appears. In this example, the ACD softkey accesses the Customer

Support phone queue and is labelled “Support.”

2 To log into the phone queue, use your IP phone keypad to enter the following information:

User ID: The phone number you use to access the queue.

Password: The password you use to access this queue.

ACD: Support

User ID:

Password:

Services

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Callers

Icom

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Aastra 55I IP PHONE - RELEASE 2.0 Installation Guide Page 86